Terms & Conditions
General terms & condition
The following terms and conditions are valid between you and Nina Suess the label Ltd and apply to all use of and orders placed on Nina Suess Archives website NinaSuessArchives.com. Please read the following Terms and Conditions before placing an order. These Terms and Conditions may be updated at any time by Nina Suess Archives, which is why we ask you to read the terms and condition previous to every order you place in the webshop. Orders can only be placed by persons that are 18 years or older. The language of the Terms and Conditions is English. The latest update of the Terms and Conditions of Nina Suess Archives was made in February 2019.
Orders & availability
An order confirmation will be sent to you by email when your order is placed. Nina Suess Archives does not guarantee that all items included in the Nina Suess Archives webshop are in stock at the time of your order. In the event that an item is unavailable, Nina Suess Archives will contact you shortly by email.
Inaccuracies on the website
Nina Suess Archives cannot guarantee that the content of the Site is free of inaccuracies or typographical errors at all times, nor can we guarantee that all the information is up-to-date. Although Nina Suess Archives strives to display the correct texts, images and pricing on the Site and its webshop, errors may occur. Nina Suess Archives may at any time amend the content of the Site and reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email and give you the option of placing a new order with the correct price or cancelling your order. If we are unable to contact you, your order will automatically be cancelled.
Prices
In the webshop the total price (including VAT) is displayed for each item, but do not include potential payment fees. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are applied once your package reaches your country. The recipient must bear any additional charges for customs clearance; Nina Suess Archives have no control over such charges, cannot predict what they may be and will not be held responsible for any charges. Please contact your local customs office for more information. No additional taxes or customs duties are charged for articles that are shipped within the European Union.
Insurance
Insurance
Nina Suess Archives insures each package during the time it is in transit until it is delivered to you. All orders require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that a signature by such third party is sufficient evidence of delivery and fulfilment by Nina Suess Archives.
Non-collected items
If a delivered package is not collected, we reserve the right to charge you a fee covering the entire cost of the shipping as well as any additional penalty and processing fees. If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing.
Damaged products
Nina Suess Archives ensures that all products are meticulously checked in a quality control before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, please contact us at customercare@ninasuessarchives.com for further consultation. You will be replaced with a new sample of the item in question, if a new one is available. If not, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item followed an order containing other purchased item(s) the cost of the original delivery will not be repaid. You are asked to always examine your received products already at the time of delivery and as soon as possible report any deviations from your order confirmation to us. We will return your funds as soon as possible, at the latest within 30 days from the date you returned the item and it was received by Nina Suess Archives, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment.
Colours
We cannot guarantee that the colours appearing in the Webshop reflect the clothes’ colours in reality. The colours can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings. Nina Suess Archives cannot be held responsible for any such discrepancy.
Order, delivery & shipping
Once you have finalised your purchase and your order have been placed, you will receive an email acknowledging the details of your order, delivery date, delivery address and confirmation of your purchase.
Once your order is shipped you will receive an email containing an air will number to track down the progress online. Your order will be delivered to your local delivery point. A delivery notification will be sent via email when your package is ready to be collected.
Standard delivery time:
Europe
Ground shipping within 5-7 business days
Express shipping within 1-3 business days
International
Express shipping within 5-7 business days
extra costs will apply
Return, refund & exchange policy
Exchanges (if applicable)
For all returns, refunds and exchanges please contact customercare@ninasuessarchives.com
All Items may be returned within two weeks (from date of arrival). Items must be send back to Nina Suess Archives within the two week time period.
Payment security
All payments are charged in Pound Sterling (GBP). We recommend contacting your bank to find out their current currency exchange rate and their currency policy. Payment can be carried out by credit or debit cards, Stripe. The following payments are accepted. Payment can be made by the following credit cards: Visa and Mastercard. The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once Nina Suess Archives has sent you the order confirmation email. All credit/debit card transactions on the Website are processed. Payment will be debited and cleared from your account upon acceptance of your order by Nina Suess Archives. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Nina Suess Archives, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.
Payment methods
We use Stripe® as our payment provider. All payments are charged in Pound Sterling (GBP) and accepted cards are: Visa® and Mastercard®.
Prices and currencies
All payments are charged in Pound Sterling (GBP). We recommend contacting your bank to find out their current currency exchange rate and their currency policy.
Nina Suess Archives online customer care
Please never hesitate to contact our English-speaking customer care team. We are here to help you with any concern regarding your online purchase, respond to questions or complaints. Please send an e-mail to customercare@ninasuessarchives.com.